Technology Support Technician
Miami Florida
Future Opening: Technology Support Technician
Full Time • Miami Florida
About the Role:
TRAX ANALYTICS LLC is looking for a motivated and tech-savvy Technology Support Technician to join our growing team in Miami, FL. This is an exciting opportunity to be part of a dynamic, data-driven company where your technical skills will directly impact day-to-day operations and customer success.
Responsibilities:
- Provide first and second-level technical support to end users for hardware, software, and network issues
- Troubleshoot, diagnose, and resolve IT incidents in a timely and efficient manner
- Install, configure, and maintain desktops, laptops, printers, and peripheral devices
- Support and maintain internal systems, applications, and software platforms
- Document technical issues, resolutions, and procedures in the ticketing system
- Assist with onboarding new employees by setting up workstations and user accounts
- Collaborate with the IT team to identify recurring issues and implement proactive solutions
Requirements:
- 1-3 years of experience in IT support, help desk, or a related technical role
- Proficiency in Windows and/or macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, VPN)
- Experience with ticketing systems and remote desktop support tools
- Strong troubleshooting and problem-solving skills
- Excellent communication skills and a customer-first attitude
- CompTIA A+, Network+, or similar certification is a plus
About Us:
TRAX ANALYTICS LLC is an innovative analytics and technology company based in Miami, FL, dedicated to delivering smart, data-driven solutions that help businesses operate more efficiently. Our team thrives on collaboration, creativity, and a passion for technology. We pride ourselves on fostering a supportive work environment where talented individuals can grow their careers and make a real impact.
Compensation: $80,000.00 per year
(if you already have a resume on Indeed)